The key is to meet consumer where they choose to view and pay your bill while strategically guiding them to your low-cost online channel, beginning with online payments and ultimately paperless billing. Companies that incur significant expenses associated with the delivery of recurring bills are fully aware of the cost savings to be had by offering e-bills (electronic representations of bills) in lieu of the traditional paper bills.

New technologies have changed the way consumers choose to pay bills therefore, in order to meet all your online consumers at their payment point of preference, you need to make your e-bills available at your biller direct site as well as bank and financial institution websites.