| White Papers |
To request a white paper, please choose from the list below.
Current white papers available for request: |
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| | The Impact of Bill Presentment and Payment on Retention and Profitability - Aspen Marketing Services, in partnership with Qwest Communications and Fiserv, performed a comprehensive analytic study to explore the isolated impact that bill presentment and bill payment have on customer loyalty and profitability from the Biller’s perspective. This analytic study resulted in two key conclusions that have an impact on all billers’ overall strategy: 1) Bill Presentment and Bill Payment are both very important and highly strategic factors, outside of just the “cost to serve” that they represent ; and 2) Customers can and should be strategically guided towards the optimal bill presentment and bill payment option based on a comprehensive marketing and operations strategy. More ··> |
| | Best Practices to Help Billers Drive Consumer Adoption of Paperless E-Bills - With rising costs that threaten to erode profit
margins, billing organizations are constantly
looking for ways to decrease expenditures
without sacrificing customer satisfaction.
Companies that incur significant expenses
associated with the delivery of recurring bills
are fully aware of the cost savings to be had
by offering e-bills (electronic representations of
bills) in lieu of the traditional paper bills. This white paper is intended to be thought provoking
and offer ideas and considerations for driving
paperless adoption. It discusses best practices,
what to look for in an electronic billing and
payment (EBP) provider, and suggestions
for creating a business case for e-bills. More ··> |
| | Consumer Trends in Viewing and Paying Bills Online - Between the Biller Direct and Pay Anyone channels, consumer sentiment on the benefits of online bill pay and e-bills runs parallel. Both channels offer exponential benefits to the billing organization, in the short term and over time. By applying thoughtful messaging through a rich customer experience and leveraging current consumer attitudes, billing organizations can make a significant impact upon adoption rates in their customer base and drive greater numbers of consumers online for billing, account management, and additional purchase activity. More ··> |
| | The E-Bill Effect: The Impact on Customer Attrition - Many banks have an immediate opportunity to substantially increase customer satisfaction and lower attrition among their customer base through a relatively modest investment. This paper explores how consumer adoption of e-bill also provides quantifiable benefit to the financial institution as well in terms of lower attrition, higher balances, and additional products. More ··> |
| | Understanding and Driving E-Bill Adoption - While online bill pay has become a mainstream practice among consumers, acceptance rates of electronic bills (e-bills) have been modest at best. The good news is that the perceived barriers to consumer adoption can all be overcome and the timing is favorable for its acceptance. More ··> |
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