Deliver Your Bills Electronically Beyond Your Site to Where Consumers Prefer to Pay – at Their Home Banking Site
e-Bill DistributionSM from Fiserv is the perfect complement to EBP at your biller direct site – it allows you to reach all of your customers wherever they choose to pay their bills.
Meet Customers at Their Payment Point of Preference
More than 30 million households, 49 percent of U.S. online households, prefer to pay their bills at a single electronic bill pay site for the simplicity and convenience. Make sure your bills are available to all your customers – including this online segment of customers.
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How Does e-Bill Distribution Work for You?
- Your bills are electronically delivered to customers at Fiserv’s distribution network of more than 3,000 financial institutions and banks
- Fiserv has the largest network of online banks and financial institutions
- No other company can offer the same reach or the same level of expertise in electronic billing that Fiserv can for online payment solutions
- Fiserv creates a secure, electronic, data-fed payment process that improves payment accuracy and decreases exception handling
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e-Bill Distribution Can Reduce Your Costs
- With paperless e-bills available, the paper bill can be eliminated, giving you significant cost savings associated with the paper, printing, processing and postage expenses of each online bill
- Payments made from a Fiserv e-bill are more accurate and therefore, more cost effective
- Customer inquiries and exception handling are lower for payments where the customer received an e-bill versus a printed bill
- Online self-service functions are more acceptable to customers who view and pay bills online – reducing dependency on expensive customer service representatives
Fiserv Makes the Transition to Paperless Billing and Payment Simple with Implementation Options:
- An e-bill trial period to increase comfort and familiarity
- Dual delivery of both an electronic version and a paper version of the bill through Billing Solutions from Fiserv
- Paper suppression at the time a customer enrolls for electronic billing
- The Fiserv e-Bill Adoption Marketing Services team will help develop campaigns to drive your customers to the online channel
Improve Your Customer Relationships with e-Bills
Customers who receive and pay bills online at home banking sites are:
- More satisfied with their billers
- Less likely to switch to a competitor’s billing services
Continue Marketing to Your Customers
Cross-sell and up-sell opportunities at your biller direct site will still exist because:
- Research shows that over two thirds of e-bill recipients visit their biller’s website for self-service activities
- e-Bill Distribution from Fiserv provides a secure link back to your biller direct site for consumers to view their bill detail and history
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> To learn more about distributing your bills electronically across the largest billing and payment network in the industry, contact the e-Bill Solutions team at 800.964.4552 or Request More Information.